We offer a Returns Portal that allows customers to access their orders and request a return. Once the return is initiated, a Royal Mail return label is generated at a cost of £7.89. Additionally, we are working towards introducing Evri as a more cost-effective option in the near future.

Alternatively, we can arrange for a collection via Parcels2Go, and the cost for this service would be invoiced to you directly.

If you prefer to handle the returns yourself, customers can send their items to the following address, ensuring they include their Order ID and postcode for reference:

Miti Ltd Returns
Unit 76
Wharfield Road
Kellythorpe Industrial Estate
Driffield
YO25 9FQ

Please note:

• We kindly request that any known damaged items are not returned to us, as we are unable to restock these.
• The processing fee for each return label is £2.20 per item, excluding VAT.

If you have any further questions or need assistance, feel free to reach out.